Challenges on the Horizon
The public sector industry is facing new challenges and opportunities amid digital disruption.
Public sector organizations are fundamentally reimagining and transforming all aspects of government – with huge challenges. It is essential to focus on the right strategic priorities to drive digitalization because digital technology is connecting everything from a community's equipment and infrastructure to its constituents and enterprises.
Decision-making and fact finding will be based on verifiable data from heterogeneous sources, and putting the citizen's point of view at the center of every decision is a key prerequisite for success in the digital age.
Internet of Things (IoT) sensors, blockchain, machine learning, mobile, analytics, and in-memory data platforms can help the city ecosystem innovate to deliver value to its citizens.
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By 2025, we expect the public sector will be more proactive, automated, data driven, and citizen focused.
Governments will adopt a data-driven culture to increase evidence-based policy and program decisions. Success requires building an internal culture that values sharing data and a communication strategy that shows both internal and external stakeholders the policy benefits that come from using data effectively. One by-product of evidence-based policy making will be in an increase in constituent trust.
Governments at the federal, state, and local level will adopt new services models. They will become service orchestrators and information brokers rather than direct service providers.