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SAP Service Cloud

Product

Make service the heart of your customer experience


SAP Service Cloud creates a unified service experience by bridging the gap between front-office engagements and back-office processes. This solution automatically provides faster, more accurate answers with integrated, intelligent, cloud-based customer service and ensures your customer service teams are properly trained and available to meet service demands.

Reduced

Customer service costs

50%

Reduction in generating forecasts and reports


Increased

Efficiency of customer service

Improved

Customer and employee engagement and satisfaction



Get started with SAP Service Cloud


Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.
Create a unified service experience with SAP Service Cloud
Bridge the gap between front-office engagements and back-office processes.

  • Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
  • Create a single view of the customer to better serve them, based on service history and interactions with other departments
  • Diagnose issues to minimize downtime and optimize end-to-end service execution
  • Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

Develop an elite team of skilled experts
Ensure your service teams are properly trained and available to meet service demands and volumes.

  • Solve customer issues quickly from any channel using omnichannel engagements
  • Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
  • Empower agents and technicians using gamification techniques and incentives
  • Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

Deliver the next generation of self-service
Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

  • Leverage conversational AI to automate conversations and take relevant actions
  • Import content from disparate systems into a unified experience to eliminate information silos
  • Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
  • Transfer conversations to live agents without losing context

customers expect… perfect customer service
Omnichannel customer service: Provide superior service to your customers based on their preferences .

  • Manage all customer service inquiries the same place for a consistent service experience
  • Easily connect your phone, chat, social providers using the CTI adapter
  • Leverage native channels – email, social, SMS*, portal*
  • Accelerate service with automatic customer identification, screen pop and by routing the contacts to the right service teams
  • Give your agents access to customer profiles, order history and service history for personalized service and offers.

What Can We Do For You?


With SAP Service Cloud, we offer an AI-powered CRM platform that empowers your salespeople to personalize buyer engagements, guides them to close more deals faster and aligns their behavior to your business goals for a streamlined lead-to-cash process.

SAP Customer Experience helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth

SAP helps best-run companies understand their customers, transform their business models, and provide the most exceptional experiences so that they can fulfill their purpose and win in the marketplace