By 2025, we expect the public sector will be more proactive, automated, data driven, and citizen focused.
Governments will adopt a data-driven culture to increase evidence-based policy and program decisions. Success requires building an internal culture that values sharing data and a communication strategy that shows both internal and external stakeholders the policy benefits that come from using data effectively. One by-product of evidence-based policy making will be in an increase in constituent trust.
Governments at the federal, state, and local level will adopt new services models. They will become service orchestrators and information brokers rather than direct service providers.