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Public Sector

Industry

The Citizen-Centric Enterprise


How can governments meet the rising demand for services, budgetary restraint, and accountability? Innovative technologies can help agencies improve their stewardship of public funds and develop forward-thinking, citizen-centric policies.

Policy, Planning, and Performance

Design, analyze, review, and fund public policies and programs with a citizen-centric, outcome-driven approach

  • Digital Cabinet Room
  • Public Sector Budget Planning

Revenue Collection

Deliver the services and programs citizens need and want by achieving sustainable government funding

  • Contributions, Revenue, and Taxes
  • Collection and Debt Recovery
  • s

Service Delivery

Reimagine government service delivery by moving from standardization to simplification and innovation

  • Digital Experience
  • Social Protection
  • Grantor Management

Government Budget Operations

Optimizing financial resources to achieve transparency and compliance by providing

  • Grant Budget Operations for Grantee
  • Public Sector Budget Operations

Finance

Transforming Finance for a Digital World

  • Invoice-to-Pay
  • Record-to-Report
  • Invoice-to-Cash
  • Travel-to-Reimburse
  • Treasury Management
  • Real Estate
  • Governance, Risk and Compliance

Human Resources

The new world of military service

  • Core Human Resources and Payroll
  • Talent Management and Learning
  • People Analytics
  • Talent Acquisition

Challenges on the Horizon


The public sector industry is facing new challenges and opportunities amid digital disruption.

Public sector organizations are fundamentally reimagining and transforming all aspects of government – with huge challenges. It is essential to focus on the right strategic priorities to drive digitalization because digital technology is connecting everything from a community's equipment and infrastructure to its constituents and enterprises.

Decision-making and fact finding will be based on verifiable data from heterogeneous sources, and putting the citizen's point of view at the center of every decision is a key prerequisite for success in the digital age.

Internet of Things (IoT) sensors, blockchain, machine learning, mobile, analytics, and in-memory data platforms can help the city ecosystem innovate to deliver value to its citizens.


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The Value of SAP for Public Sector Organizations


SAP S/4HANA provides public sector organizations with a proven framework to adopt industry next practices while attaining operational excellence across the full value chain
Strategy enablement

  • Accelerate creation of new business models
  • Run live (SAP Digital Boardroom)
  • Reorganize on the fly
  • Achieve greater speed and agility
  • Manage risk and help ensure compliance
  • Collaborate with other agencies and external stakeholders

Empowered Employees

  • Achieve higher productivity with a new, role-based way of working with responsive, intuitive SAP Fiori® user experience (UX) on all devices
  • Adopt role-driven, user-centric processes and self-service business intelligence for user empowerment
  • Enable actionable insights on unified, real-time data and processes with built-in system suggestions for decision support

Business benefits

  • 10% to 20% increase in citizen satisfaction
  • 15% to 20% reduction in procurement function costs
  • Up to 10% increased project manager productivity

IT benefits and total cost of ownership (TCO)

  • Reduced data footprint
  • Merging of OLAP and OLTP
  • Elimination of many desktop clients
  • Lower testing costs
  • Simplified landscapes
  • Native integration

By 2025, we expect the public sector will be more proactive, automated, data driven, and citizen focused.

Governments will adopt a data-driven culture to increase evidence-based policy and program decisions. Success requires building an internal culture that values sharing data and a communication strategy that shows both internal and external stakeholders the policy benefits that come from using data effectively. One by-product of evidence-based policy making will be in an increase in constituent trust.

Governments at the federal, state, and local level will adopt new services models. They will become service orchestrators and information brokers rather than direct service providers.