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Airlines

Industry

Year-over-year profit margin growth is tied to
best-in-class experiences


Traveler demands, financial pressure, technology advancements, and global growth are changing the rules. SAP empowers airlines to stay ahead of the game and provide exceptional experiences by becoming intelligent enterprises.

Strategic Demand Management for Airlines

  • Fuel Management
  • Strategic Planning and Network Performance for Airlines

Digital Transformation of Commerce and Sales for Airlines

  • Commerce Personalization
  • ONE Order Accounting
  • Omnichannel Commerce Management
  • Sales Force Empowerment
  • Sales Performance Management

Operations and Asset Management for Airlines

  • Maintenance, Repair, and Overhaul
  • Operational Risk Management

Contextual Marketing and Customer Service Excellence for Airlines

  • Consent-Based Marketing
  • Omnichannel Service Excellence
  • Optimized Marketing
  • Single Customer View

Ground Handling, Catering and Billing Services for Airlines

  • Accounts Payable and Receivable
  • Planning and Analysis
  • Quote-to-Cash
  • Responsive Manufacturing
  • Strategic Procurement

Airlines-Strategic Industry Challenges


Leading Airlines companies use market dynamics to create and capture new business opportunities

Competition Airlines have faced the challenge of competition with low-cost or subsidized business models by adopting some of the practices of the low-cost carriers and improving efficiency Distribution is changing because the digital world requires new ways of selling. New, powerful digital players are entering the travel market, with the target to win the customer relationship.

Digitally empowered travellers Digitally empowered travelers have ever-increasing expectations and powerful voices in social media. Airlines must change from simply providing transportation services from point A to point B to becoming a partner for travelers that provides a consistent, relevant, and personalized experience while adding new revenue streams and becoming more profitable by enhancing the product portfolio.

Data silos and outdated technology Airlines are known to be largely dependent on legacy systems with many data silos. This forms a challenge to getting a comprehensive view of real-time data across the enterprise. Integration projects can be extremely complex and expensive. This infrastructure prevents a business agility that is so needed in this fast-moving digital world.

Costly operations Capital-intensive assets, such as aircraft, need constant attention to increase performance. Airlines seek to optimize core operations processes and use the newest technology so they can offer reliable service at a competitive price. Preventing or proactively managing flight delays, caused by unforseen maintenance issues, can minimize costs and raise traveler satisfaction


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SAP S/4HANA is an intelligent, integrated ERP system

Address industry-specific requirements with proven best practices for 26 verticals and enable new business models as your marketplace evolves

Revolutionize business processes with intelligent automation — supported by artificial intelligence and robotic process automation

Make better decisions faster with embedded analytics, a conversational interface, and digital assistants

Meet your IT landscape goals with hybrid, cloud, and on-premise scenarios that share a consistent data model, code line, and user experience

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SAP S/4HANA Cloud

Learn how you can adopt industry best practices for your Oil and Gas company by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices, and across your entire business.
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The Value of SAP S/4HANA for IM&C Companies


SAP S/4HANA provides IM&C companies with a proven framework to adopt industry next practices while attaining operational excellence across the entire value chain.
Strategy enablement

  • Provide greater customer centricity
  • Serve the segment of one
  • Build smart digital products
  • Digitalize core processes such as supply chain and manufacturing
  • Drive servitization and new business models

Empowered Employees

  • Enable immediate decision-making based on current data
  • Increase productivity and accelerate user adoption for front-line professionals through tailored UIs enabled by SAP Fiori UX

Business benefits

  • 10% to 20% improvement on new product and service revenue
  • 20% to 30% reduced R&D cost
  • 10% to 20% increase in on-time delivery
  • 10% to 20% higher customer satisfaction

IT benefits and total cost of ownership (TCO)

  • Reduced data footprint
  • Merging of OLAP and OLTP
  • Elimination of many desktop clients
  • Lower testing costs
  • Simplified landscapes
  • Native integration

The Intelligent Enterprise For The Industrial Machinery And Components Industry

Helping create superior customer experiences through tailor-made solutions elivered at scale and as a service

Gone are the days when the manufacturing value proposition was relatively simple: manufacturers made products and delivered them. Now the manufacturer's job does not end with delivery. Driven by ever-more demanding customers and supported by the widespread uptake of the Internet of Things (IoT) and the emerging power of machine learning and artificial intelligence, manufacturers are developing new capabilities to track huge volumes of data generated by thousands of devices and are adjusting their service depending on the circumstances.